Privacy Policy

1. Introduction

Eralonik (“we”, “us”, “our”) operates the website at eralonik.info and provides nutritional guidance services from its studio at 38 Mount Street, London W1K 2RB, United Kingdom.

This Privacy Policy explains how we collect, use, store, and protect personal information that you provide to us when you use this website or engage with our services. We are committed to protecting your personal data and processing it in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website or providing personal data to Eralonik, you confirm that you have read and understood this Privacy Policy. If you have any questions, contact us at [email protected].

2. Data Controller

The data controller responsible for your personal data is Eralonik, 38 Mount Street, London W1K 2RB, United Kingdom.

You may contact us with data protection enquiries at [email protected] or by telephone at +44 20 7453 8629.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact information: name, email address, telephone number, when provided via our contact form or direct communication.
• Enquiry content: the content of messages you send us through the website contact form.
• Usage data: information about how you use our website, collected via cookies and analytics tools (see Cookie Policy for details).
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform.

We do not collect any special categories of personal data (such as health data, biometric data, or genetic data) through this website. If you engage in a guidance programme with Eralonik, nutritional and dietary information is collected and handled under a separate confidential engagement agreement.

4. How We Use Your Personal Data

We use personal data collected through this website for the following purposes:

• To respond to enquiries and consultation requests submitted via the contact form.
• To arrange and confirm appointments and guidance sessions.
• To analyse website usage and improve the performance and content of eralonik.info.
• To comply with legal obligations applicable to Eralonik as a data controller.

We do not use personal data collected through this website for automated decision-making or profiling, and we do not sell, rent, or share personal data with third parties for their own marketing purposes.

5. Legal Basis for Processing

Our legal bases for processing personal data are:

• Consent (UK GDPR Article 6(1)(a)): where you have given us clear consent to process your data for a specific purpose (e.g. cookie consent).
• Contract (UK GDPR Article 6(1)(b)): where processing is necessary to take steps prior to entering a guidance agreement or to perform that agreement.
• Legitimate interests (UK GDPR Article 6(1)(f)): where processing is necessary for our legitimate interests in operating a website and responding to enquiries, where these interests are not overridden by your rights.
• Legal obligation (UK GDPR Article 6(1)(c)): where processing is necessary for compliance with a legal obligation to which we are subject.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes set out in this policy, unless a longer retention period is required or permitted by applicable law.

Contact enquiries that do not result in an engagement are retained for a maximum of twelve months. Guidance-programme records are retained for a period of five years following the conclusion of an engagement, after which they are sesupportly deleted. You may request deletion of your data at any time (see Section 8 below).

7. Data Sharing and International Transfers

We do not share your personal data with third parties except where necessary to operate this website (e.g. web hosting providers) or to comply with legal obligations. Any third-party processors we engage are required to process data only on our instructions and are bound by appropriate data processing agreements.

We do not transfer personal data outside the United Kingdom or the European Economic Area unless appropriate safeguards are in place as required by UK GDPR.

8. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your personal data, subject to certain conditions.
• Right to restrict processing: to request that we limit how we use your data in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used format, where applicable.
• Right to object: to object to processing based on legitimate interests.
• Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We implement appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, or disclosure. Access to personal data is restricted to those with a legitimate operational need. Our website uses HTTPS encryption for data in transit.

10. Cookies

This website uses cookies. For detailed information on the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The most current version will always be available at eralonik.info/privacy-policy.php. The date at the top of this document indicates when the policy was last revised.

12. Contact

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact Eralonik at:

Email: [email protected]
Telephone: +44 20 7453 8629
Post: Eralonik, 38 Mount Street, London W1K 2RB, United Kingdom